Terms & Conditions

01 Acceptance of Terms

By registering for, accessing, or using EcardNest (the "Platform"), you agree to be bound by these Terms and Conditions ("Terms"), our Privacy Policy, and any additional guidelines or policies referenced herein. If you do not agree to these Terms, you must not use the Platform.

These Terms constitute a legally binding agreement between you ("User") and EcardNest Pvt. Ltd. ("Company," "we," "us," or "our"). These Terms apply to all users including administrators, clients, and suppliers.

02 Definitions

For the purpose of these Terms, the following definitions apply:

• Platform — The EcardNest web application and associated services.
• Supplier — A registered entity that lists and sells voucher codes through the Platform.
• Client — A registered business that purchases voucher codes via the Platform.
• Admin / Superadmin — Internal staff of the Company who manage the Platform.
• Voucher — A digital gift card, coupon code, or prepaid value code listed on the Platform.
• Wallet — The prepaid balance account held by a Client within the Platform.
• Order — A confirmed purchase of one or more vouchers by a Client.
• Catalogue — The list of brands, products, and denominations available on the Platform.

03 Platform Access & Accounts

3.1 Registration

Access to the Platform is by invitation or approval only. All accounts are created by an administrator. Users may not self-register. You are responsible for maintaining the confidentiality of your login credentials.

3.2 Account Security

You must notify us immediately upon discovering any unauthorized use of your account. You are solely responsible for all activity that occurs under your account. We recommend enabling two-factor authentication (2FA) where available.

3.3 Accurate Information

You agree to provide accurate, current, and complete information and to update such information promptly when it changes. Accounts found to contain false information may be suspended or terminated.

04 Supplier Obligations

As a Supplier on the Platform, you agree to:

• Only list vouchers that you legally own or are authorised to distribute.
• Ensure all voucher codes uploaded are valid, unexpired, and not previously used or resold.
• Accurately describe the brand, denomination, currency, and expiry of all vouchers listed.
• Not list counterfeit, stolen, or unauthorised vouchers. Doing so may result in immediate termination and legal action.
• Honour all accepted orders and provide valid codes within the timeframes specified.
• Keep your inventory updated and remove expired or invalid codes promptly.

05 Client Obligations

As a Client on the Platform, you agree to:

• Use purchased vouchers only for lawful purposes and not resell them outside of any agreed commercial arrangement.
• Maintain sufficient wallet balance before placing orders.
• Not attempt to exploit pricing errors, duplicate orders, or circumvent the payment system.
• Report any incorrectly delivered or invalid codes within 48 hours of order fulfillment.
• Not share voucher codes received from the Platform publicly without authorisation.

06 Orders & Fulfillment

6.1 Order Placement

An order is confirmed upon successful checkout with sufficient wallet balance. Confirmed orders cannot be cancelled unless the supplier fails to fulfill them.

6.2 Fulfillment

The Company will fulfill orders from available supplier inventory. Fulfillment timelines are displayed on the product page. In the event of insufficient stock, the Company will notify the client and process a full refund to the wallet.

6.3 Disputes

Any dispute regarding an order — including invalid codes, incorrect denominations, or unfulfilled orders — must be raised within 48 hours via the Platform's support channel. We will investigate and resolve disputes within 5 business days.

07 Payments & Wallet

7.1 Wallet Top-Up

Clients may add funds to their wallet via bank transfer, NEFT/RTGS, or other approved methods. Funds are credited after payment confirmation by the admin.

7.2 Refunds

Wallet credits are non-refundable to the original payment method unless the account is being closed. Unused wallet balance will be returned within 14 business days upon verified account closure request.

7.3 Supplier Settlements

Suppliers are settled for fulfilled orders on a schedule agreed at onboarding (typically weekly or monthly). Settlements are subject to deduction of platform fees as outlined in the Supplier Agreement.

7.4 Platform Fees

The Company charges a platform fee or margin on transactions. Fee structures are communicated at onboarding and may be updated with 30 days' notice.

08 Prohibited Conduct

You agree not to engage in any of the following:

• Attempting to hack, scrape, reverse-engineer, or disrupt the Platform.
• Using automated bots or scripts to access the Platform without written permission.
• Sharing your account credentials with unauthorised persons.
• Engaging in money laundering, fraud, or any illegal financial activity via the Platform.
• Uploading malicious files, scripts, or code into the Platform.
• Interfering with other users' access to the Platform.
• Using the Platform for any purpose other than legitimate B2B voucher trading.

09 Intellectual Property

The Platform, including its design, code, content, brand names, and trademarks, is owned by or licensed to the Company. You are granted a limited, non-transferable, non-exclusive licence to use the Platform for its intended B2B purpose only.

You may not copy, reproduce, distribute, or create derivative works from any part of the Platform without prior written consent from the Company.

Brand logos and voucher artwork displayed on the Platform remain the property of their respective brand owners.

10 Limitation of Liability

To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Platform, including but not limited to:

• Loss of profits or business opportunities.
• Invalid voucher codes provided by suppliers.
• Platform downtime or technical failures.
• Unauthorised access to your account due to your own negligence.

Our total aggregate liability to you shall not exceed the value of transactions processed on your account in the 30 days prior to the event giving rise to the claim.

11 Privacy Policy

We are committed to protecting your personal data. Our data practices include:

11.1 Data We Collect

We collect your name, email address, company details, transaction history, and IP address for account management, security, and compliance purposes.

11.2 How We Use Your Data

• To operate and improve the Platform.
• To process transactions and send order notifications.
• To comply with legal and regulatory obligations.
• To detect and prevent fraud and misuse.

11.3 Data Retention

We retain transaction and account data for a minimum of 7 years to comply with financial regulations. You may request deletion of non-essential personal data by contacting us.

11.4 Data Sharing

We do not sell your data. We may share data with third-party payment processors, cloud infrastructure providers, and regulatory authorities as required by law.

11.5 Security

We implement industry-standard encryption, access controls, and audit logging. However, no system is completely secure. You are responsible for the security of your own credentials.

12 Termination

The Company reserves the right to suspend or terminate any account at any time for violation of these Terms, suspected fraudulent activity, or at the Company's sole discretion with 7 days' notice (except in cases of immediate risk or legal requirement).

Upon termination, your access to the Platform will be revoked. Outstanding wallet balances will be processed for refund within 14 business days. Pending order obligations remain in force.

13 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Chennai, Tamil Nadu, India.

For any commercial disputes, parties agree to first attempt resolution through good-faith negotiation, failing which either party may invoke arbitration under the Arbitration and Conciliation Act, 1996.

14 Contact Us

For any questions, concerns, or legal notices related to these Terms, please contact:

These Terms were last updated on 1 June 2025. We reserve the right to update these Terms at any time. Continued use of the Platform after any update constitutes acceptance of the revised Terms.